Rosi’s story – Low income debt “I just didn’t know where to turn” At 68, Rosi’s was struggling financially and was in ill health, receiving chemotherapy for cancer. With no children of her own, her only income and financial support was her state pension. Rosi was initially referred to Toynbee Hall for assistance with a dispute with her bank. Rosi had been awarded a PPI sum as compensation for being mis-sold a financial package but her bank had used the PPI deposit to recover a debt that Rosi owed to them. Our support worker challenged the bank for their actions,.