Jasmine’s Story – Landlord debt

“I can now sleep well without worrying about debt”

Jasmine came to Toynbee Hall for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold. She was clearly very distressed and in tears when she came to see us.

Our advisor discovered that Jasmine was not getting any help with her service charge as a leaseholder and also noted that she had not defaulted on her Major Work Repair repayment. We advised Jasmine that she was entitled to get help with repayment of her Major Work Repair bill but unfortunately, she was out of time to make a claim. However, we were able to help her to apply for assistance with Service charge payment and her claim was successful.

We also challenged her landlord for unfairness in relation to harassment as Jasmine has not defaulted on her major work repayment. Based on our action, the landlord backed off on the legal action against Jasmine.

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