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Jasmine's Story

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Anonymous

Jasmine's landlord debt

I can now sleep well without worrying about debt

Jasmine came for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold. She was clearly very distressed and in tears when she came to see us.

Our advisor discovered that Jasmine was not getting any help with her service charge as a leaseholder and also noted that she had not defaulted on her Major Work Repair repayment. We advised Jasmine that she was entitled to get help with repayment of her Major Work Repair bill but unfortunately, she was out of time to make a claim. However, we were able to help her to apply for assistance with Service charge payment and her claim was successful.

We also challenged her landlord for unfairness in relation to harassment as Jasmine has not defaulted on her major work repayment. Based on our action, the landlord backed off on the legal action against Jasmine.

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Barking Learning Centre

Barking Learning Centre

2 Town Square
London
IG11 7NB
T: 0800 808 5700

Monday: 09.30 - 17.00
Tuesday: 09.30 - 17.00
Wednesday: 09.30 - 17.00
Thursday: 09.30 - 17.00
Friday: 09.30 - 17.00

Citizens Advice Brent

Citizens Advice Brent

270-272 High Road
London
NW10 2EY
T: 020 8438 1249

Monday: 10.00 - 16.00
Tuesday: 10.00 - 16.00
Wednesday: 10.00 - 16.00
Thursday: 10.00 - 16.00
Friday: 10.00 - 16.00

Citizens Advice Bromley

Citizens Advice Bromley

4 South St
Bromley
BR1 1RH
T: 0800 808 5700

Monday: 09:00 - 17.00
Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00

Citizens Advice Hammersmith and Fulham

Citizens Advice Hammersmith and Fulham

Avonmore Library
7 North End Crescent
London
W14 8TG
T: 0800 808 5700

Monday: 10:00-16:00
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Thursday: 10:00-16:00
Friday: 10:00-16:00

Citizens Advice Lewisham

Citizens Advice Lewisham

Bonfield Road
London
SE13 5EU
T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Speak to an Adviser by calling free on 0800 231 5453.

Citizens Advice Richmond

Citizens Advice Richmond

94-102 High Street
Hampton Hill
TW12 1NY
T: 0800 808 5700

Monday: Closed
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Wednesday: Closed
Thursday: Closed
Friday: Closed

Call free on 080 8278 7873 from 10 am to 4 pm, Monday to Friday.

South West London Law Centres - Croydon

South West London Law Centres - Croydon

5th Floor Davis House
Robert Street
Croydon
CR0 1QQ
T: 020 8667 9252

Monday: 09.30-17.00
Tuesday: 09.30-17.00
Wednesday: 09.30-17.00
Thursday: 09.30-17.00
Friday: 09.30-17.00

Citizens Advice Waltham Forest

Citizens Advice Waltham Forest

220 Hoe Street
London
E17 3AY
T: 0800 808 5700

Monday: Closed
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Wednesday: Closed
Thursday: Closed
Friday: Closed

Call the adviceline on 0300 330 1175 between 9am and 5pm, Monday to Friday.

Mary Ward Legal Centre

Mary Ward Legal Centre

10 Great Turnstile
Camden
London
WC1V 7JU
T: 0800 808 5700

*no drop ins available*
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Tuesday: 09:30 -17:30
Wednesday: 09:30 -17:30
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Citizens Advice Southwark

Citizens Advice Southwark

97 Peckham High Street
London
SE15 5RS
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Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
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Nucleus

Nucleus

298 Old Brompton Road
London
SW5 9JF
T: 0800 808 5700

Monday: 10:00-16:00
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Thursday: 10:00-16:00
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Call for a free advice session at 020 7373 4005
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Citizens Advice Sutton

Citizens Advice Sutton

68 Parkgate Road
Wallington
SM6 0AH
T: 0800 808 5700

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Toynbee Hall

Toynbee Hall

28 Commercial Street
London
E1 6LS
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Thursday: 10:00 - 16:00
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Citizens Advice Westminster

Citizens Advice Westminster

21a Conduit Place
London
W2 1HS
T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: 09.00 - 17.00

Citizens Advice Islington

Citizens Advice Islington

222 Upper Street
London
N1 1XR
T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
-
If you live or work in Islington, please call our debt line on 020 3745 8921.

Nucleus at the Lido Centre

Nucleus at the Lido Centre

63 Mattock Lane
London
W13 9LA
T: 0800 808 5700

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Call for a free advice session at 020 7373 4005
Mon-Fri, 10AM-4PM

Citizens Advice Bromley

Citizens Advice Bromley

Cotmandene Community Resource Centre
64 Cotmandene Crescent, St Paul's Cray
Orpington
BR5 2RG
T: 0800 808 5700

Monday: 09:00 - 17.00
Tuesday: 09:00 - 17.00
Wednesday: 09:00 - 17.00
Thursday: 09:00 - 17.00
Friday: 09:00 - 17.00

Citizens Advice Southwark

Citizens Advice Southwark

6 – 8 WESTMORELAND ROAD
Walworth
SE17 2AY
T: 0800 808 5700

Monday: 10.00 - 14.00
Tuesday: 10.00 - 14.00
Wednesday: 10.00 - 14.00
Thursday: 10.00 - 14.00
Friday: 10.00 - 14.00

Citizens Advice Sutton

Citizens Advice Sutton

Civic Offices
St Nicholas Way
Sutton
SM1 1EA
T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: 09.00 - 17.00
Thursday: 09.00 - 17.00
Friday: Closed

Citizens Advice Merton

Citizens Advice Merton

326 London Road
Mitcham
CR4 3ND
T: 0800 808 5700

Monday: 09.00 - 17.00
Tuesday: 09.00 - 17.00
Wednesday: Closed
Thursday: Closed
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Citizens Advice Merton

Citizens Advice Merton

7 Crown Lane
Morden
SM4 5DA
T: 0800 808 5700

Monday: Closed
Tuesday: Closed
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Thursday: Closed
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Ingeus Hackney

Ingeus Hackney

Canal Place, 2 Sheep Lane
London
E8 4QS
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Ingeus Islington

Ingeus Islington

59 Old Street
London
EC1V 9HX
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Ingeus Haringey

Ingeus Haringey

GF Suite Unit 1 & 1st Floor Suites, 2E-H Berol House, 25 Ashley Road
London
N17 9LJ
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Ingeus Tower Hamlets

Ingeus Tower Hamlets

66-68 East Smithfield
London
E1W 1AW
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Ingeus Kensington

Ingeus Kensington

1st Floor, Scale Space, Imperial College Campus, 58 Wood Lane
London
W12 7RZ
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Ingeus Hammersmith

Ingeus Hammersmith

First Floor, The Triangle, Hammersmith Grove
London
W6 0LG
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Ingeus Wandsworth

Ingeus Wandsworth

218 Putney Bridge Road
London
SW15 2NA
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Ingeus Lambeth

Ingeus Lambeth

Luma, 330 Clapham Road
London
SW9 9AP
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Ingeus Lewisham

Ingeus Lewisham

Fifth Floor, The Old Town Hall, Catford Road
London
SE6 4RU
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Ingeus Ealing

Ingeus Ealing

6th Floor, Ealing Gateway, Ealing Works, 26-30 Uxbridge Road
London
W5 2AU
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Ingeus Hounslow

Ingeus Hounslow

Ashley House, High St, Hounslow
London
TW3 1NH
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Ingeus Harrow

Ingeus Harrow

1st Floor, Hygeia Building, 66-68 College Road, Harrow
London
HA1 1BE
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Ingeus Barnet

Ingeus Barnet

Barnet Council Offices, 8th Floor, 2 Bristol Ave, Colindale
London
NW9 4EW
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Ingeus Brent

Ingeus Brent

3rd & 4th floor, Archview House, 16 First Way, Wembley Park
London
HA9 0AF
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Nucleus at The Curve

Nucleus at The Curve

The Curve, 10 Bard Road
London
W10 6TH
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Greenwich Carers Centre

Greenwich Carers Centre

Greenwich Carers Centre, 76 Hornfair Road, Charlton
London
DE7 7BD
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Abbey Community Centre

Abbey Community Centre

Abbey Community Centre, 222c Blesize Road, Kilburn
London
NW6 4DJ
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Clapham Park Project

Clapham Park Project

Clapham Park Project, 1-4 Brixton Hill Place
London
SW2 1HJ
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Brickworks Community Centre

Brickworks Community Centre

Brickworks Community Centre, Hanley Crouch Community Association, 42 Crouch Hill
London
N4 4BY
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Community Links

Community Links

105 Barking Road
Canning Town
London
E16 4HQ
T:

Mary Ward Legal Centre

Mary Ward Legal Centre

275-285 High Street
Queensway House
Stratford
E15 2TF
T: 020 7831 7079