Website Privacy Policy

The policy: This privacy policy is for this website; [www.capitalise.org.uk] and served by [Toynbee Hall, 52 old Castle Street, London, E1 7AJ] and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.
What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Our Cookies are only used internally for statistical purposes, and are not shared with external organisations for marketing purposes.

Website Visitor Tracking (Google Analytics)

This website uses the tracking software Google Analyticsto monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

The cookies in use to deliver Google Analytics service are described below.
Cookie
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These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.
Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
http://tools.google.com/dlpage/gaoptout?hl=None
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).
 Internet Explorer
http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
 Google Chrome
https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
 Mozilla Firefox
http://support.mozilla.org/en-US/kb/Blocking%20cookies
 Apple Safari
http://docs.info.apple.com/article.html?artnum=32467

Adverts and Sponsored Links

This website will not contain sponsored links and adverts. We do not share our data or cookies with external advertisers.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to always verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and always advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Any personal information is kept private and stored securely until a time it is no longer required or has no use.
We use a ‘Google Docs’ form to record online enquiries.
We will only contact you as part of the initial process of receiving debt advice, we will not use your details to send you other unrelated products/services information. We may contact you at various points of your debt advice process to seek feedback on our performance, but this will be discussed with you in full when you complete your initial assessment.

Email Mailing List & Marketing Messages

We do not operate an email mailing list program, and will not send you emails/messages to inform you about products, services and/or news we supply/publish that are unrelated to your case.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are always advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
We do not use shortened URL’s in this website; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique looks similar to this: example: http://bit.ly/zyVUBo.
By default some social media platforms shorten lengthy urls [web addresses]
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Resources & Further Information
• Overview of the GDPR – General Data Protection Regulation
• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• The Guide to the PECR 2003
• Twitter Privacy Policy
• Google Privacy Policy
• Website Privacy Policy Template

As part of GDPR

You are entitled to access, correct, delete and limit processing of personal data – please visit – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/ – or contact our Data Controller as listed below
You have the right to object and/or lodge a complaint with a supervisory authority (GDPR) such as the ICO – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

We do not use profiling or automated decision-making

v.1.0 May 2018 Edited & customised by: Toynbee Hall
Data Controller – Daniel Bunn – daniel.bunn@toynbeehall.org.uk
We are licensed by the Information Commissioner’s Office (the UK’s Data Protection regulator) to act as a data controller. Our licence reference number is Z6999734. This can be checked by visiting https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/

 

Additional

Information Sheets Disclaimer

The information contained within our information sheets is of a general nature and should not be considered a substitute for seeking full legal advice. Although care has been taken to ensure accuracy, completeness and reliability of the information provided, Toynbee Hall cannot be held responsible for the way you perceive, use and act upon the information provided thus Toynbee H,strong>all excludes all liability for any claims, loss, demands or damages of any kind (be they foreseeable, known or otherwise.

Always seek expert legal advice tailored to your individual circumstances.

The information we collect

Toynbee Hall will collect various information and data about you as part of the process of assisting you.

We may collect personal information about you which you give to us when you use our Services. The provision of the Services to you may also require us to store details of your transactions, together with details of your financial information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Purposes for which we use information about you

We may use your personal information for the following purposes:

  1. to enable you to access and use the Services; and/or
  2. to personalise aspects of our overall service to you; and/or
  3. to communicate with you; and/or
  4. to process a transaction between you and a third party (eg Creditor).
Passing on information about you

Please be aware that once you use our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties relevant to us supplying you with the appropriate debt advice services.:

  1. third party providers whose products or services  for the purposes of obtaining quotations for you or comparing different products and services as requested by you;
  2. The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
  3. other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.
All debt solutions should be very carefully considered.

Capitalise advisers never charge for the service they provide, but if you enter into an Individual Voluntary Arrangement (IVA) or Debt Management Plan with one of our partner Companies, then fees may apply and these will be made clear by the advisers and also in the documentation you receive. Retained payments may place you further into arrears. Capitalise partners are all authorised and regulated by the Financial Conduct Authority and comply with their rules and principles of business. You have the right to a cooling off period of 14 days. It is likely that your ability to obtain credit will be affected for 6 years, even if the solution lasts for less.

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