Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers


Information Sheets Disclaimer

The information contained within our information sheets is of a general nature and should not be considered a substitute for seeking full legal advice. Although care has been taken to ensure accuracy, completeness and reliability of the information provided, Toynbee Hall cannot be held responsible for the way you perceive, use and act upon the information provided thus Toynbee Hall excludes all liability for any claims, loss, demands or damages of any kind (be they foreseeable, known or otherwise.

Always seek expert legal advice tailored to your individual circumstances.


Data Protection & Privacy Policy

We are licensed by the Information Commissioner’s Office (the UK’s Data Protection regulator) to act as a data controller. Our licence reference number is Z6999734. This can be checked by visiting the ICO website/

The information we collect
Toynbee Hall will collect various information and data about you as part of the process of assisting you.

We may collect personal information about you which you give to us when you use our Services. The provision of the Services to you may also require us to store details of your transactions, together with details of your financial information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
Purposes for which we use information about you
We may use your personal information for the following purposes:

  1. to enable you to access and use the Services; and/or
  2. to personalise aspects of our overall service to you; and/or
  3. to communicate with you; and/or
  4. to process a transaction between you and a third party (eg Creditor).

Passing on information about you
Please be aware that once you use our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:

  1. third party providers whose products or services  for the purposes of obtaining quotations for you or comparing different products and services as requested by you;
  2. The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;
  3. other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent.
All debt solutions should be very carefully considered.

Capitalise advisers never charge for the service they provide, but if you enter into an Individual Voluntary Arrangement (IVA) or Debt Management Plan with one of our partner Companies, then fees may apply and these will be made clear by the advisers and also in the documentation you receive. Retained payments may place you further into arrears. Capitalise partners are all authorised and regulated by the Financial Conduct Authority and comply with their rules and principles of business. You have the right to a cooling off period of 14 days. It is likely that your ability to obtain credit will be affected for 6 years, even if the solution lasts for less.


Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

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