Toynbee Hall is the lead partner of Capitalise, a London-wide partnership of organisations funded by the Money Advice Service to provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt
The Capitalise Hub is a new initiative aimed at ensuring all Londoners have access to free impartial debt advice as and when they need it.
The Capitalise Partnership
The Capitalise Partnership is made up of 28 FCA regulated and quality assured independent advice agencies including Citizens Advice, Independent Advice Agencies and Law Centres. As a partnership they have been providing free debt advice at casework or specialist level in London for over 13 years.
If you live, work or study in London, and have money worries, debt or need advice on unmanageable bills or threats of court action over debt, you can call us directly and we can help.
A brief history of Capitalise
In 2006 The Department for Business & Innovation (BIS) tendered contracts to deliver Face to face debt advice to the residents of London. This had come about due to recent studies and reports that had identified the increase in indebtedness across London..
Toynbee Hall who were delivering debt advice in Tower Hamlets, formed a collaborative working partnership of debt advice providers covering North, south west and central London and successfully applied for the contract cowering those areas.
Another organisation applied for the east London contract but was unsuccessful whereupon BIS offered it to the Toynbee Hall partnership who, after engaging a consortium of east-London debt advisers, accepted and were now were managing face to face debt advice across the whole of London, so Capitalise had begun.
In 2010, The National Audit Office reviewed the situation
“Many people are able to manage their debt, but for some the problems may seem insurmountable. When that is the case, people need good advice which they can trust and which is accessible. BIS’s project to offer face-to-face advice has done well and has helped those who have used it. But demand is outstripping capacity and the Department needs to look at ways of reaching even more people; and it must establish a coherent framework for delivering the Government’s wider strategy for tackling over-indebtedness.” Amyas Morse, head of the National Audit Office, 4 February 2010 – (Read more here or here)
In April 2012 The Money Advice Service (MAS) took over responsibility for funding the face to face advice service provide by Capitalise, forging links between the various debt advice providers (face to face, telephone and online) as well as providing information and statistics of debt across London and the UK as a whole.
You will receive a short assessment over the phone before being booked in directly for a face to face appointment with one of the Capitalise partners or transferred directly to a telephone or online provider of advice. No queuing, just give us a call and we’ll book you in with the right provider most convenient and appropriate for you.
We are even able to provide home visits for clients with acute health conditions, use interpreters for those whose primary language is not English as well as those with hearing impairments.
Our lines are now open, ready to take calls from the general public or referral agencies on 0808 164 2480 all calls are freephone on both landlines and mobiles)
All of our Capitalise partners operate outreaches and Capitalise have a presence in all 33 London boroughs, so it’s likely that there will be a specialist adviser near you.
If you would like free debt advice you can walk into your nearest Capitalise partner or call the Capitalises Hub for a holistic assessment of your situation so we can put you through to the best channel of advice for you.